Case Studies
Nationwide Installations
The Challenge
This company is a household name and has a lot of national customers needing installations. They were struggling using numerous contractors to get consistent pricing and quality of work, administration needs were not being met and the work was not being prioritised.
The Solution
Laser Group Services is very experienced in national installation work and well set up through one point of contact to meet all the requirements this company needs.
Our seamless workflow systems through to advanced reporting capabilities and systems allowing job visibility in real time, has made a huge difference to our customers ability to meet their KPIs and satisfy their customers needs.
The Results
We now have a great relationship and complete a lot of regular installations while meeting all expectations in a timely, cost effective manner.
Facilities Management Partnership
The Challenge
This national facilities management company delivers nationwide plumbing and electrical service maintenance and installations to numerous national clients. The administration requirements in dealing with multiple contractors was cumbersome and expensive.
The Solution
Laser Group Services one point of contact to deliver 24 / 7 maintenance and installation requirements meet the needs of this client. All our work is prioritised by our member companies and each job closely monitored to completion. One national, monthly invoice by our dedicated customer services team eases accounting workloads.
The Results
We deliver comprehensive national plumbing and electrical coverage for this client. Customers can depend on us to meet all plumbing and electrical requirements as well as roofing, drain laying, data, etc. and can confidently use us to help maintain and grow their business.
Nationwide Building Maintenance & Refurbishment
The Challenge
This company owns and leases numerous office sites nationally. They were struggling for consistent plumbing and electrical maintenance and project delivery.
We are also asked to advise and deliver on compliance, safety and energy saving options for these buildings.
The Solution
Laser Group Services has plumbing and electrical member companies throughout New Zealand literally having NZ covered! We also have the latest products and certification procedures available to share with our customers ensuring compliance and energy saving.
The Results
National coverage ensures local, well respected, professional companies prioritising and completing work to each branch, backed up by our advanced software systems delivering a truly unique and comprehensive, personalised service.
Nationwide Warranty Work
The Challenge
This company sells bathroomware nationally through major retail outlets. They have a need for nationwide warranty replacements and repairs.
The Solution
We were able to easily alleviate warranty concerns quickly and efficiently.
The Results
Utilising our very capable and respected member companies, combined with our advanced workflow systems we have taken care of these jobs for a number of years now and have ensured this part of our customers business is no longer a concern.